Listen to the archviz client at first … in order to not do it latter.
There are many types of customers and, consequently, many ways to focus an animation work.
The relationship with archviz client could be reason for another post. Psychology in dealing with the situation is fundamental. The experience guides me to understand how to treat each customer in each case.
My starting attitude is to explain to him that the more confidence he has in us, the more satisfactory the result will be. The works developed over 25 years give me the reason. In the works we have had more freedom have been successful for both parties. Equally I can say that, in those who have not received that confidence, with every decision of the archviz client, they have gotten a worse result.
Does it mean the customer can not help? Of course not. The customer can help and a lot. Even more, we must listen to it so we can do a great job. What happens is that this contribution must occur at the beginning of the process and almost never during it.
For this reason, we must ask the right questions in the precise moment.
The time for this is the second meeting with the archviz client, just after signing the contract.
For this purpose it is advisable to send them a questionnaire that reflects their needs and expectations. Let us transmit the aspects of the project that they consider fundamental to show.
There are many technical issues that we will address later but now I want to focus on the two extreme types of customer.